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Digitalisation of Pakistan's tax system
Strengthening tax collection through ML-integrated technology

Digitalisation of Pakistan’s tax system: Pathway for enhancing tax efficiency and compliance

Project report State Effectiveness

This report evaluates Pakistan’s Federal Board of Revenue's (FBR) performance in dispute resolution by analysing complaints from the Pakistan Citizen's Portal. The report investigates how the FBR responds to its citizens’ complaints, if there is a mismatch between the complaint resolution status marked by the citizens and the FBR, how this misalignment impacts citizens’ satisfaction, and what this implies about the changes needed within the tax system to make it more responsive to citizens’ needs.

Authors

Shaheen Naseer

Senior Postdoctoral Researcher, University of Oxford

Anudhii Sundaram

Predoctoral Researcher, University of Oxford

Zulfiqar Younas

Additional Secretary, Climate Finance at Ministry of Climate Change, Government of Pakistan

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Themes
State Effectiveness
Countries
Pakistan
Regions
South Asia