Day 3: Research session – State (Civil service reform)

Improving accountability and performance for better public service delivery

Presenting the latest research on the delivery of public services.

Chair: Nava Ashraf (Lead Academic, IGC Zambia; LSE)


  • Michael Callen (Harvard University)
  • Martín Antonio Rossi (Universidad de San Andrés)
  • Adnan Khan (IGC Research and Policy Director; LSE)